Your new company

We now have an open position for the world's leading telecommunications company.

Your new role

Your responsibilities:

• Design and optimize IT architectures specifically for Contact Center and Call Center Technologies.
• Analyze requirements to develop effective and innovative solutions for customer engagement and support.
• Ensure seamless integration of components, systems, and functions to the customer interaction point.
• Implement architectural concepts in product development and services tailored to Contact Center needs.
• Manage architecture and design activities in large strategic and international projects, offering comprehensive advice to top management.
• Lead and collaborate in cross-functional teams using agile methodologies.

What you'll need to succeed

• Proven architecture expertise in designing and implementing Contact Center and Call Center solutions.
• Certification or extensive experience in Contact Center technology platforms (e.g., Sprinklr, Genesys, etc).
• Experience in implementing AI and machine learning solutions in a Contact Center context.
• Experience in managing strategic projects with a focus on customer support technologies.
• Up-to-date with the latest technologies and methodologies in Contact Center environments.
• Substantial professional experience with end-to-end technological responsibility in Contact Center systems.
• Intercultural experience to customer support technologies.
• Proficient in English, both spoken and written, with excellent communication skills.

What you'll get in return

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.